Refund policy

Exchange and Refund Policy

We want you to be completely happy with your SEOULA Eyes™ device. This policy explains clearly when and how you can exchange or return it.

Defective or damaged device

If your device arrives damaged or defective, or stops working during the warranty period despite normal use, we replace it immediately and at no cost. Contact us within 7 days of delivery with your order number and a photo or video showing the problem. We will send you a new device and arrange collection of the old one.

Warranty

SEOULA Eyes™ is covered by a 12-month manufacturer's warranty against manufacturing defects, counted from the delivery date. The warranty does not cover damage caused by misuse, drops, water, or attempts to open or repair the device outside SEOULA.

Returns if you change your mind

You can return the device within 14 days of delivery as long as it is unused, in its original sealed packaging, with all accessories. For hygiene reasons, used devices cannot be returned unless they are defective. In this case the customer covers the return shipping cost.

Refunds

Once the returned device is received and inspected, the refund is issued to the original payment method within 5 to 10 business days. Some banks may take extra time to show the amount in your account.

How to request an exchange or return

Email our customer care address listed on the Contact us page with your order number and the reason for your request. We reply within one business day and guide you step by step.